Terms & Conditions

Important things in this agreement:

Insurance is included for:

• Drivers aged 25-70 who hold a full EU licence with no points or endorsements
• For Irish, UK and EU licences, licence must have been held for 2 years
• For EEA licences, licence must have been held for 5 years
• For USA and Canada licences, licence must have been held for 8 years
• A €3,000 damage deposit will be charged to your credit card/debit card on arrival.
• We offer an excess reduction option €45 per day which reduces the deposit to €500.
• Vehicles are not authorised to leave the island of Ireland.

Return of vehicle

• Vehicles should be returned clean with rubbish removed, and free of mud on the inside of the vehicles
• Bed sheets taken off the bed and ready for washing.
• Kitchen area clean and tidy with cutlery packed away in correct boxes
• Fuel should be full
• Gas tank should be returned
• Cookies Campers will pay the M50 toll and this will be deducted from your deposit.

Check in and Check out

• Check in is between 2pm-4.30pm and check out is 8-11am. Please ensure you can arrive at these times.

Terms and Conditions

The following are the General Terms & Conditions of Hire between the hirer and Rathcoole Commercial Vehicle Rental Trading as Cookies Campers. Note that these terms & conditions in conjunction with the completed booking form(s) & copies of driver’s licences requested at the time of booking combine to form the motor ‘rental agreement’. Under Irish law, this is the entire rental agreement between Cookies Campers and the hirer. The vehicle, its title and equipment remain the property of Cookies Campers at all times.

Reservations/Bookings

A reservation is only complete when a booking confirmation has been received by the hirer. This will only be issued when completed booking request form and a booking deposit have been received by Cookies Campers. The initial booking deposit is 20% of the hire cost. The hirer shall receive booking confirmation containing the rental and payment details; this also acts as a receipt for the booking deposit paid. Payment is taken in full 6 weeks prior to arrival.

The Hirer and/or Driver

The Hirer must comply, and is liable for ensuring that the named Driver(s) comply with the following obligations:

• Shall not lend or hire the campervan to a third party.
• Shall not tow any trailer or vehicle with the campervan.
• Shall not carry more passengers than the permitted capacity of the campervan.
• Shall not use the campervan for carriage of passengers or goods for hire or reward.
• Shall not use the campervan for or in conjunction with any race, competition, trial or for hire or reward, or on non-metalled or sealed roads, or park or drive on any beach.

Shall restrict campervan movements in certain areas due to adverse road or weather conditions, or any other reasonable cause.

• Shall be responsible for the costs of recovery for a campervan that has become bogged.
• Shall not carry volatile liquids or gases (other than the LPG canisters provided with the campervan), explosives or other corrosive or flammable materials.
• Shall not permit smoking in the campervan.
• We do not permit dogs/pets in the vehicle unless with prior agreement from Cookies Campers.
• Undertakes to keep the campervan securely locked at all times when unattended.
• Shall not allow the campervan to be driven by anyone other than those named in the Insurance

Motor Rental Agreement.

• Shall ensure that the Driver(s) is/are fit and capable at all times.
• Shall not use the vehicle for illegal purposes

Insurance

Insurance is provided by Cookies Campers to the driver(s) named on the booking details form. Cookies Campers vehicles may only be driven by the hirer and/or agreed additional drivers who have been accepted by Cookies Campers and their Insurance Company.

• All named drivers must be over 25 and under 70 years of age and have held a full licence for at least two years.
• US and Canadian licences must be held for a minimum of 8 years and EEA licences a minimum of 5 years.
• The rental prices quoted on our website and literature include insurance cover for one Irish, UK or European named driver aged between 25 -70 years, with a clean licence.
• To comply with the requirements of our insurance company all drivers must disclose full details of any endorsements or accidents. Any additional surcharges due to, for example: non-EU licence, high-risk occupation, history of endorsements within the last five years, history of accidents, physical/mental defects, refused motor insurance record and motor convictions, additional drivers, etc. will be advised by Cookies Campers and any additional costs will be payable as part of the rental fee.
• This vehicle can travel within the Republic of Ireland and Northern Ireland, it is not insured to travel outside the island of Ireland.
• The Vehicle is only insured for damage to the Vehicle (excluding damage to mirrors, and tyres of the Vehicle) and the property of a third party. The insurance does not include any personal insurance for Guest (including death or bodily injury to Guest or Driver), nor does it cover any personal possessions.
• Cookies Campers strongly recommends that Guest takes out its own personal travel insurance.

What we need from you:

• All drivers must submit copies of their full drivers’ licence AND confirmation of address in the form of a recent utility bill or a bank/building society statement at the time of booking INADVANCE of the rental.
• Hirers from outside Ireland and the UK must also submit copies of a valid passport or identity card as proof of I.D.
• Please note that if these documents are not available, Cookies Campers will be unable to proceed with the Hire as they are governed by their insurance company’s requirements.

The Hirer is insured for damage to the campervan and any third party or third parties property. In the event of any damage to the vehicle the Hirer will be responsible for the insurance excess of €3,000 will be required to contribute to repair costs exceeding this per case not rental. Failure to declare an accident is a criminal offence punishable by law.

It is illegal to drive without insurance in Ireland & UK. Driving by an unauthorised driver invalidates the insurance.

The theft of a campervan is not covered by insurance if the keys are left in the ignition or the surrounds of the vehicle while the vehicle is unoccupied and the hirer shall be fully responsible for the cost of a replacement vehicle.

The hirer is accountable for the following items not covered by Cookies Campers insurance:

• Tyre damage.
• Damage caused by bogging of vehicle and/or its recovery.
• Damage to the roof/weather seals in the roof area.
• Loss/damage/theft to the radio, stereo equipment, and aerials.
• Personal effects within or from the vehicle.
• Keys &/or replacement locks.

Security Deposit

Cookies Campers requires a security deposit of €3,000. The security deposit is secured upon collection of the vehicle via a pre-authorization card transaction. The pre-authorization is held on the card until the vehicle is returned safely and has been inspected. Sufficient credit must be available on the selected card upon collection. If the pre-authorization cannot be secured the rental agreement will be declared void and any monies paid forfeited. During the rental period the customer will not have access to the amount pre-authorized. The pre-authorization will be cancelled within 72 hours of the return of the vehicle the following conditions have been satisfied;

• No damage to vehicle, including tyres, any third party or third party’s property.
• No malfunction, breakdown or repairs caused by the negligence of the hirer. The hirer is required to check the water and oil levels in the engine and tyre pressures.
• Vehicle is returned to the agreed location, on the agreed date and time.
• Vehicle and contents are returned in the same condition as it was collected, the interior cleaned including all cooking utensils and camping equipment.
• Vehicle is refuelled.

The hirer agrees to pay Cookies Campers any additional costs over and above the security deposit value should damages exceed the security deposit value.

The Security Deposit Exclusions are:

(a)Any charges owing to Cookies Campers for extras such as refuelling vehicle b) Any costs incurred by Cookies Campers to:

(i)Repair any damage or loss to the Vehicle caused wholly or partly by a breach by Guest

(ii)Repair any damage or loss to the Vehicle, including mechanical problems in the clutch or gearbox of the Vehicle, which have been caused by a negligent act of, or intentionally caused by, Guest;

(iii)Repair or replace aerials, glass, or wheels;

(iv)Replace missing wheel trims, tools, or spares;

(v)Repair any damage caused by Guest failing to follow proper operating procedures for the Vehicle (e.g. use correct fuel, checking oil, coolant levels and air pressure levels);

(vi)Repair any damage to the underside of the Vehicle or its roof (which includes the overhead “Luton” area) due to negligence of Guest. Any such damage will be charged to Guest up to a maximum of £7,500/€9,000;

(vii)Replace the Vehicle if the Vehicle is stolen after Guest left the keys in the ignition or in or on the Vehicle whilst it was unoccupied; (viii) Repair any damage caused to windscreen, mirrors and/or tyres of the Vehicle (unless windscreen, mirror and tyre protection has been purchased(see clause 9 of these T&Cs for details) and no exclusion applies);

(ix)Repair any damage to the Vehicle which is caused by using it in contravention of any legislation or regulation controlling vehicular traffic;

(x)Repair any damage to the Vehicle which is caused by freezing/overheating (e.g. unit not winterised or overheating of the Vehicle or systems such as plumbing or water systems); (xi)Repair any damage to the Vehicle (and any associated costs) resulting from recovery of the Vehicle if the Vehicle becomes bogged; and (xii) Repair any damage to the Vehicle caused by a single vehicle roll over of the Vehicle.

Cookies Campers reserves the right to increase the security deposit for specific events e.g.: festivals or rallies.

Violation of Traffic Laws and Regulations

Driver(s) are personally liable for all legal penalties and fees pertaining to any traffic violation infringements under the current Road Traffic Legislation applicable in the Republic of Ireland or Northern Ireland. The driver(s) will be liable for any penalties and fees received during their rental.

Cookies Campers. will notify the driver(s) of any speeding or parking fines and an administration charge of €50 for each infringement incurred throughout the hire period.

All tolls should be paid by the hirer, including the M50 toll.

Breakdown

If you have any difficulties, please report these immediately to Cookies Campers by telephone. In the event of breakdown 24-hour roadside assistance is provided by the Cookies Campers (Rep of Ire only). Minor repair bills up to the value of €125 will be reimbursed by Cookies Campers upon presentation of receipts. Repairs in excess of this amount must first be authorised by Cookies Campers PRIOR to the work being undertaken. In the rare case of a breakdown that cannot be repaired Cookies Campers will tow the camper and occupants to a local garage. A replacement camper van may be offered subject to availability. Cookies Campers cannot accept liability for any costs arising from breakdown including replacement vehicle costs, travel, or accommodation. Cookies Campers liability extends to either replacing your vehicle with a similar one (if available) or refunding your hire charge for any days you lose the total use of the vehicle. A full day consists of a 24hour period from the time of Cookies Campers notification of breakdown. Depending on the circumstances, we reserve the right not to replace the vehicle.

Accidents

In the event of an accident,

Take the details of any other party/parties involved, registration number, insurance company names, and names of drivers, addresses and phone numbers.

Contact Cookies Campers immediately and share above mentioned details.

In undertaking this contract, you comply with the terms and conditions of Cookies Campers insurance and agree to be of assistance supplying information to aid the resolution of any such claim.

Cancellation by Cookies Campers

Cookies Campers reserve the right to cancel a reservation at the proposed commencement of hire if:

• Required documents are not produced or valid in accordance with stated conditions.
• Failure to provide funds for security deposit.
• Over occupancy of vehicle.
• Address on driving licence does not match booking/billing address. Additional proof of id is required in the form of a recent utility bill or a bank/building society statement.
• Hirers from outside Ireland and the UK fail to provide a valid passport or national identity card alongside driving licence as proof of id.

Cookies Campers reserve the right to refuse to hire to any person, without stating cause. Cookies Campers reserve the right to cancel a reservation without stating a cause.

Cancellation by Hirer

In the event of a cancellation by the hirer the following charges shall be incurred:

Within 4 weeks of rental AND no show: 100% of rental cost.

From 12 to 6 weeks before rental: 50% of booking deposit.

More than 12 weeks before rental: €50 administration fee.

Credit card and debit card charges are non-refundable.

It is advisable to purchase holiday cancellation insurance.

Availability/Choice of Camper Vans

Cookies Campers. shall make every effort to ensure that the vehicle reserved by the hirer is available for the agreed rental. If for any reason it is not available our liability is limited to the refund of monies paid to Cookies Campers. by the hirer only.

Collection & Return

• Check in is between 2pm-4.30pm Monday to Friday. Please allow 1 hour for check in.
• Check out is between 8am-11am Monday-Friday.
• Early check in and later check outs can be accommodated for a €75 fee and organised with Cookies Campers in advance (pending vehicle availability).
• If the campervan is returned late (i.e. outside the times agreed), Cookies Campers reserves the right to charge the hirer at the rate of €50 per hour together with any additional costs incurred by Cookies Campers (e.g. compensation to the next Hirer.)
• No refund is given for an early return of the campervan for any reason, (e.g. accident, weather,or theft).

The breakdown or malfunction of equipment after the campervan has left the premises will not be accepted as reason to abort or cancel the Rental Agreement, and any such fault will be rectified as soon as possible. Any accidental damage caused to a campervan once covered by the Rental Agreement but still on Cookies Campers premises shall be deemed as the Hirer’s responsibility.

The Hirer is responsible for returning the campervan with a full tank of fuel and ensuring that it is as clean as at the point of hire. Upon return a Cookies Campers representative will complete an initial check of the campervan for damage, cleanliness, a full tank of fuel, condition of the tyres, windscreen, bumpers, windows, roof lights, mirrors, doors, and internal habitation equipment. Cookies Campers reserves the right for final inspection after the vehicle has been cleaned, security deposits will only be refunded after the vehicle has been cleaned. Cookies Campers will make the following charges for additional cleaning:

• €200 if the toilet cassette has not been emptied completely &/or if the cassette has been spilled/overfilled in the stowage area.
• €100 for a very dirty interior &/or stained upholstery.
• €200 if the no smoking clause has been ignored.
• We take a separate security deposit of €150 for a Dog/ Pet
• €10 charge plus diesel cost if return with full tank of fuel clause has been ignored.

Cookies Campers must never be taken through a car wash or washed using a pressure washer. Should this be ignored, damage to paintwork and the resulting costs incurred by a specialist body shop shall be passed on in full to the Hirer.

Please allow at least 1 hour for collection and 30 minutes for the return of your vehicle.

Pets

We do NOT accept dogs/Pets in the campervan.

Personal Car Parking & Storage

The parking of one car per rental will be provided by Cookies Campers at our yard in Rathcoole. Both parking and storage shall be entirely at the hirer’s own risk.

Complaints

Cookies Campers. are contactable throughout the rental period. All faults, damage or complaints must be reported immediately to Cookies Campers. or at the latest on return of the vehicle. In the event that a complaint is not satisfactorily resolved upon return, the hirer must inform Cookies Campers. in writing within 7 working days.